Getting started

Before making a complaint to us, take steps to report the complaint to your provider. Try working with them to fix the problem. We've prepared a guide on steps to take with your provider.

If you can't reach a satisfactory outcome, fill out this complaint form.

You'll need to share

  • who your complaint is about
  • what happened and what your provider said when tried to fix the problem
  • what outcome is fair and reasonable
  • basic personal details
  • any relevant documents as evidence

Our privacy notice

  • We collect personal information about you in order to contact you and handle your complaint. We will share your personal information with the telecommunications providers who can help resolve your complaint. This may include a wholesale provider. These providers may also provide your personal information to us. These providers or their staff may be overseas.
  • If you choose to provide us with sensitive information, for example information about your health, you consent to us collecting and disclosing that information unless you tell us otherwise.
  • If you choose to remain anonymous or withhold information, we may not be able to handle your complaint.
  • With your consent, or by law, we may provide your personal information to government agencies.
  • We may also provide your personal information to third parties for the purposes of improving our services. We will only do this in accordance with our Privacy Policy. The TIO does not use personal information it collects for direct marketing.
  • With your consent we may collect personal information about your cultural or linguistic background and your identity as an Aboriginal or Torres Strait Islander for the purposes of improving our services
  • You can access and correct personal information that the TIO holds about you and complain about a TIO privacy breach or how the TIO has handled your personal information.
  • To find out more, the TIO's privacy policy explains how the TIO collects, handles and protects personal information about you, including information obtained from your representative.
  • After you submit your complaint you will be provided with a TIO reference number. Please keep a copy of that number for your records.

There are four sections

It takes about on average 29 minutes for people to fill in and submit this form.

You will be unable to save the form if it is incomplete.